Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

Local Florist, Flower shop We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

All Greensboro-area hospitals do not allow latex balloons with an arrangement. Mylar balloons are the only type of balloon that we are able to send to hospitals.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible, but the variety of our ceramic containers change monthly.  The same quality and similar look is maintained.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Bears, Balloons & Beyond, is the destination for balloons, flowers, gift baskets, plush toys, entertainment and more! We specialize in event planning, decor, florals, and entertainment, offering our creativity and expertise to produce exactly what you are looking for! We offer hundreds of floral & balloon arrangements designed to fit any occasion or budget.  

Count on us for same-day funeral flowers in Greensboro. We offer a large selection of sympathy designs, including full- and half-casket sprays, standing floral tributes and lovely tabletop floral arrangements in elegant containers.  We can also create custom wedding floral arrangements on any budget.

Local residents count on Bears, Balloons & Beyond for professional flower delivery in Greensboro; Greensboro and Summerfield are included in our same-day delivery area. We also offer same-day delivery of hospital flowers; Charter Hills Hospital, Moses Cone Health System, US Army Reserve Hospital, Wesley Long Community Hospital, and Women's Hospital Of Greensboro are also within our local delivery area.

We also accept online orders around the clock through our website, located at . Browse through our extensive catalog of floral and balloon arrangements. Select the perfect arrangement by color, occasion or price and complete your order with a major credit card. We offer free same-day flower delivery in Greensboro for all orders placed through our website. Delivery fees may apply to orders for delivery to other locales. You'll save money and time when you work with Bears, Balloons & Beyond. You'll also receive the highest-quality flowers and service that only a local floral professional delivers! 
Greensboro flower delivery is available to the following Funeral Homes:
Hanes Lineberry Funeral Home North Elm Chapel, Hanes Lineberry Vanstory Chapel, Hanes Lineberry Sedgefield Chapel, George Brothers Funeral Service, Lambeth Troxler Funeral Service, Woodard Funeral Home, Forbis & Dick North Elm Chapel, Forbis & Dick Guilford Chapel, Forbis & Dick Pleasant Garden Chapel, Hargett Funeral Home, Perry Brown Funeral Home, Community Funeral Home, Smith Hinnant Funeral Home, Allen & Associates Funeral Home, and Triad Cremation Services
Greensboro flower delivery is available to the following Hospitals and Nursing Homes:
Wesley Long Community Hospital, Women's Hospital-Greensboro, The Moses H. Cone Memorial Hospital, Kindred Hospital, Blumenthal Jewish Nursing & Rehabilitation, Whitestone Masonic & Eastern, Friends Home Guilford, Golden Living Centers, Greensboro Place, Well-Spring, Ashton Place Health & Rehab, The Carillon, and Heritage Greens
Greensboro flower delivery is available to the following Areas:
Greensboro, Jamestown, Summerfield, Guilford County, Brown Summit, McLeansville, Stoney Creek, Forest Oaks, and Pleasant Garden